A family-run business to the core, FareHarbor is about as human centric as it gets. From our employees to our clients, we recognize that people are the backbone of the business, and that blood is thicker than gold. In other words, as we continue to grow, we find that we’re more successful when we focus on building relationships rather than making that chedda’.
How does this relate to the hiring process? We’d be nothing if it weren’t for our team! From support to sales, it’s important that our clients feel at home when they’re working with us. If you didn’t know, we’re big on Ohana.
Natural Skill v. Learned Skill
Resumes do a great job of highlighting learned skills. And while knowing what skills your future employee superstar already has is crucial, it’s only half the story. Would you rather teach your new employee how to operate your CRM or to be patient with customers? We thought so! Be cautious of how much weight you give a stacked resume – especially when it comes to outward-facing roles. Like ZenDesk suggests, hire for attitude, train for skill.
What’s it mean? Skills can be learned, experience can be gained, personality can be permanent.
Know The Parameters of The Position You’re Hiring For
If it’s an incredibly technical position, experience can (and should) tip the scales. Especially for managerial positions, having someone who can hit the ground running is essential. On the other hand, if you’re hiring for a role where the leadership is already strong or the position doesn’t require specialized knowledge, you have more flexibility.
What’s it mean? Every position is a little different. There’s no one way to hire.
One Rotten Apple…
The saying that your grandma overused about one rotten apple being able to ruin the whole barrel has never made more sense. Unless you’ve experienced it for yourself, it’s easy to underestimate the value of a team of people that genuinely enjoy their job. Support, positivity and general stoke can work miracles. Even the most cohesive team can feel the stress of an unhappy or unmotivated teammate. What your team is feeling, your customers will feel too!
What’s it mean? Look beyond the individual, stay focused on the team.
Build A Team That You Love and Loves You Back
If you didn’t really read anything else in this post, read this! Build a team that is hard working, motivated and passionate about what they do and the sky’s the limit. Strive for a company culture where people are genuinely working towards a vision rather than a paycheck and the rest? It’ll be easy brah.
What’s it mean? A great product will mean nothing without the right people to help it grow.