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Customer Support Analyst- French (Denver, CO)

The FareHarbor Customer Support Team is looking for adventure-loving, hard-working, outgoing people who are comfortable with technology in our Denver, CO office, especially if you are fluent in French!

### The ideal candidate is:
* Genuinely committed to delivering best in class customer/technical support.
* Able to work closely and effectively with others.
* Patient, curious, detail oriented and eager to problem solve.
* An excellent verbal and written communicator.
* Shift flexibility with four 10-hour shifts per week.                                                                                  * Bilingual in French

 

### Bonus points if you have:
* Experience with Google Analytics.
* Experience working in customer/technical support.
* Experience working in a startup environment.

### Responsibilities:
*  Become an expert FareHarbor user and stay on top of all new feature releases.
*  Handle inbound/outbound support issues via emails and phone calls.
*  Provide exceptional support by listening, understanding the issue, and problem solving with customers.
*  Communicate across teams to ensure client needs are met.
*  Provide valuable feedback to the development team.
*  Contribute to the FareHarbor help documentation.
*  Help develop, improve, and implement standard operating procedures.

### Benefits:
* Paid holidays
* 100% paid medical and dental insurance
* Downtown Denver location
* Social hours and events

Apply Now