Travelers today are used to instant gratification – they like the power to book from anywhere, at anytime – and they’ve come to expect the same when it comes to customer service. When a problem or question arises, they want proactive help and instant answers.
We designed the FareHarbor system to help you seamlessly communicate with customers, delivering answers to potential problems before they even arise. Here are the three easy ways you can use FareHarbor to take both your customer service and customer communication to a whole new level.
Send Text Reminders to Groups & Individuals
Take the stress out of last minute changes, shifting weather conditions or day-of reminders by sending text messages to individual customers or entire availabilities, directly from your dashboard.
Using your daily manifest, you can contact every customer on any one availability with just a few simple clicks. Your manifest includes a list of customers broken down by day, by tour and even by guide. Use it to shoot off a reminder to that one late arriver, or let the whole group know you’re excited for their tour.
This feature is especially helpful when sending important information – like updates on weather or meeting location – since the messages go directly to the customers cell phone.
Send Automated Confirmation Emails
Using email addresses collected from the checkout flow, the system can automatically send confirmation emails after a customer completes their booking.
If you offer multiple activities, you can design each individual email flow to have its own content and send timing. This means you can easily change the meeting time or location to match the tour, or add relevant information like a reminder to wear comfortable shoes or bring their own snorkel gear.
Send Follow-Up Emails With Automated Review Express
Meet your new favorite time saver. Our partnership with TripAdvisor enables FareHarbor users to automate their follow-up emails through a service called Automated Review Express.
Amp up your standard follow-up ‘Thank You’ with a fully customized, automated email sent directly from TripAdivsor. The service connects to your FareHarbor dashboard to access your daily manifest and delivers follow-up emails after each tours’ completion. Your email template can be endlessly customized with your copy, your branding and your logo.
In addition to whatever content you add to the body of the message, the email will encourage the customer to leave a TripAdvisor review on their recent experience.
On average, businesses using the service observe a 33% increase in reviews on TripAdvisor (data was for hotels). Meaning, you can collect more reviews, and polish up your customer service all at once.