When two of our team members decided they wanted to travel the country in a renovated Sportsmobile, we saw an opportunity to connect with our clients and get back to our roots. Here’s the story behind the Aloha Tour:
The past year has been quite the whirlwind. We added dozens of new features, introduced the FareHarbor app, and have been growing nonstop. In fact, as of today, our team is over 100 people strong, and we’re working with almost 3,000 of the nation’s tour & activity providers.
It’s crazy to think it was hardly over three years ago that we were a modest five-person team. Back then we worked intimately with our first and only client, spending long days on the deck of their catamaran, learning their business inside and out. Their office was our office, their clients were our clients, their success was our success. It was a true partnership.
Fast forward to today and we’re still working closely with that very first client, although now we do so from our own offices (a bummer for us, since you really can’t beat an ocean front desk). We’ve gone from face-to-face meetings to phone calls and email threads. It’s safe to say that some things have changed.
But then again, some haven’t.
We’re still a family-run business, built from the ground up on the North Shore of Oahu. And we still aim to make all of our clients feel as our first one did – like they’re the only one.
While it’s exciting to be growing, there’s a part of us that misses the old days. With today’s culture of tech, software and instant communication, so many of our client relationships end up being entirely virtual.
As a Hawaiian-born company, that’s not what we’re used to. Meetings in Hawaii are almost always in-person, and it’s common for us to know the business owners personally. It makes the people we work with feel less like clients, and more like our friends.
It’s time we bring that personal touch to the mainland. We want to shake more hands, talk more story, and put a face to a few more of the awesome people we work with.
When two members of our team decided to move into a Sportsmobile, we saw the chance to do just that. World, say hello to the Aloha Tour.
Over the next couple of months, two of our own will be touring the Northwest in their renovated camper van. After months of outfitting their rig with all the adventure necessities – solar power, mobile wifi, gear racks and storage – they’re ready to hit the highway.
Colton (Account Executive, West Coast) and Becca (Brand Marketing Manager) will be stopping in with FareHarbor clients as they go, getting us a step closer to the days when we had the privilege of meeting all our partners face-to-face.
If you’re in the Northwest and interested in saying hello, getting an in-person training, scoring some FareHarbor swag, or just sharing a beer with two people traveling in a van, we’d love to add you to our route.
We’ll see you soon!