We are looking for candidates who are:
If this sounds like you, keep reading. If it doesn’t sound like you, don’t.
As an Account Manager your entire directive is to optimize the FareHarbor client experience. Our clients love us, and we love them. The Account Managers are a major part of that. We are like the doctors of FareHarbor – doing routine checkups on our clients, and suggesting improvements to their FareHarbor setup ensuring they are healthy and successful.
This position is responsible for managing over 250+ accounts. Your entire directive is to optimize the FareHarbor client experience. This role will be a combination of proactively suggesting changes to promote client success, as well as addressing inbound requests to improve the online booking experience for FareHarbor customers. We are looking for a supreme problem solver; and creative individual who is willing to do whatever it takes for each FareHarbor account.
Build and maintain existing relationships to grow clients’ revenue YOY
Pro-actively advise and suggest improvements to ensure client satisfaction
Become an expert on FareHarbor to handle unique problems that face clients with their online bookings and reservation management
Understand the differences between FareHarbor and other online booking platforms to effectively communicate with clients
Become well versed in online booking trends in the tour and activity industry to share relevant information with clients
Be a team player and enjoy working in a fast-paced environment while maintaining calm composure working under high pressure situations
Full Medical + Dental
Unlimited Paid Time Off
In depth training on maintaining client satisfaction and working with a large portfolio of accounts
Opportunity to share your ideas and make a difference in a growing company
Flexibility and autonomy to identify key projects geared towards FareHarbor’s and client’s success
Fast paced, high-energy and engaging work environment
Undergraduate College Degree (4 years).
Some experience in B2B or B2C sales
Proven ability to keep organized and prioritize workload
Excellent time management skills
Well-spoken and well written
Comfortable suggesting change
Flexible working in a fast paced environment
Easy ability to adapt to change
Experience using Google Analytics e-commerce tracking
Language Skills – Spanish, French, German are a major plus