From 2am to 3am US Mountain Time on December 2nd, 2019 (see this in your timezone) we’ll be performing a scheduled maintenance upgrade. During this time we need to disable some parts of FareHarbor, including making new bookings, editing existing bookings (including checking in), and reports.
This page has answers to the most common questions you may have, but please feel free to reach out if there’s anything else we can clarify.
We’ve scheduled this maintenance for a time when there are the fewest number of people using the system, but we apologize in advance for any disruption to your business. Our aim is 100% uptime and we are usually able to make technical changes with no impact to you, but this particular change to our database requires that we limit use of the system while it is happening.
What will online customers see when they visit my website?
Online customers will see a message telling them to come back when the upgrade is over to complete their booking.
If you have a FareHarbor-hosted website, your site will still be available to customers. Only the online booking process will be temporarily unavailable.
Can customers still book online through third-party resellers?
If your FareHarbor Dashboard is connected with an online travel agency such as Expedia or Viator using an API, online booking through these resellers will be temporarily unavailable. Customers will see a message to retry at a later time. However, you may still receive bookings from third parties via email, fax, or other methods.
Will scheduled emails from FareHarbor still be sent?
Yes. Scheduled emails will be sent as soon as the upgrade is complete.
Will this impact payouts to my bank account?
No. All payouts will run on their regular schedules.
What parts of my Dashboard will I be able to use?
You can learn more about what parts of your Dashboard will be available in the help page for Read-Only mode.
Processing payments, making new bookings, and running reports will be unavailable. Viewing manifests, bookings, and availabilities will be available.