When you make a reservation, Adventures Out West agrees to hold staff and equipment available for your use. Often times, this means turning other guests away for the same date/time. AOW requires guest count and full payment at the time you reserve your activity. Your reservation is refundable up until 24 hours prior to the activity departure. Guests cancelling their reservations within less than 24 hours of the activity departure or who are a "no show" the day of their activity, are considered non-refundable. Adventures Out West may consider emergency cancellations on a case-by-case basis.