Customers will receive a full refund or credit with 24 hours notice of cancellation ONLY IF REQUESTED. If the customer experiences an emergency keeping them from attending the event, contact us within one week and we will consider making an exception. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.