Customers will receive a full refund or credit with 24 hours notice of cancellation. This means if you give less than 24 hour notice, you will not receive a refund. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. We cannot guarantee that we will see your email due to a very high volume of emails daily. No-shows will be charged the full price.