FAQ's

If you would like to know more about our activities before you book, please feel free to check out our FAQ page here:

https://www.discoverpaddling.co.uk/faq

1. Cancellations by us.
   1.1 Every attempt will be made to ensure that Discover Paddling activities run as scheduled. However, we reserve the right to close Discover Paddling at any time without notice due to unsuitable conditions, forecasts, prevailing weather conditions, or due to any other factors beyond our control or if we feel that there are unmanageable risks.
   1.2 In the event that Discover Paddling is closed then we may at our sole discretion offer you another session or part session without further charge.
   1.3 If you have already commenced your activity at Discover Paddling when it is cancelled or closed pursuant to clause 2.1, we will take any time you have already spent at Discover Paddling into account when deciding how best to reasonably compensate you.

2. Cancellations by you.
   2.1 If you inform us 14 days prior to your confirmed session, you will receive a 100% refund.
   2.2 If you inform us within 7-14 days of your confirmed session, you will receive a 50% refund.
   2.3 If you inform us within 7 day of your confirmed session, you will receive a 0% refund.

3. Rearrange the confirmed session by you.
   3.1 If you would like to change/rearrange your sessions 14 days prior to your confirmed session, this can be done at no extra charge.
   3.2 If you would like to change/rearrange your sessions within 7-14 days of your confirmed session, you will be credited 50% of the change requested.
   3.3 If you would like to change/rearrange your sessions within 7 days of your confirmed session, you will receive 0% credit.