If you find that you are unable to join a tour that has been booked, confirmed and paid in part or in full, the paid amount of that tour less any unrecoverable costs, may be converted to a voucher. The value of that voucher may be used towards the same tour with a later departure date or any other HWT tour.
If a refund is requested, the following cancellation fees may be deducted from the paid amount:
• Greater than 10 days prior to tour start date - 10% of total tour amount + any unrecoverable costs
• 10 days or less (including 'no show') prior to tour start date - No refund
