Starting from 48 pounds.

• LE GRAND may cancel the Regular Tour and any Private Hire at any moment before the planned start time.
• In case of cancellation by LE GRAND, the Booking price will be refunded to the card used within a reasonable timeframe. LE GRAND is not responsible and will not reimburse any expenses by Customers, or by their guests, or third parties incurred in relation to the canceled Regular Tour or Private Hire (such as transportation to the tour starting location, etc.).
• LE GRAND may delay the time of a Regular Tour and any Private Hire.LE GRAND is not responsible and will not reimburse any expenses by Customers, or by their guests, or by third parties incurred in relation to the delay of the Regular Tour or of a Private Hire.
• LE GRAND is not responsible and will not reimburse the Price of the Gift Certificate if lost or unused during its validity time.
• LE GRAND will not reimburse the remaining amount of the Gift Certificate if the total amount was not used.
• LE GRAND will not reimburse nor grant another promo code if the one in the Customer’s possession is no longer valid.
• The Customer shall have the right to cancel the Booking for the Regular Tour for whatever reason by sending an e-mail to contact@legrandbus.com. No refund nor reimbursement will be paid for any cancellation.
• LE GRAND shall not be liable and will not reimburse the Booking Price nor related expenses nor in part nor in full in case the Customer missed the departure time for whatever reason.
• If the date or time is no longer suitable for the Customer, the Customer shall have the right to claim the change of the date or time of the Booking by sending an e-mail to contact@legrandbus.com at least 72 hours before the existing Booking time. Such Customer requests shall be processed by LE GRAND only if they contain the complete Booking information, the Ticket, a valid telephone number, and the new suggested date and time of a Regular Tour. LE GRAND will check the request and the availability and, if such availability exists, will issue a new Ticket to the Customer.
• If there is more than one seat in one Booking, all those seats shall be treated as one. No date or time split is possible.
• Customers shall have the right to cancel the Booking for the Private Hire at any time by sending an e-mail to contact@legrandbus.com. If such a cancellation is done no less than 30 calendar days before the date of the Private Hire, then LE GRAND will refund 90% of the Private Hire Booking Price. If such cancellation is done less than 30 but no more than 14 calendar days before the date of the Private Hire, then LE GRAND will refund 40% of the Private Hire Booking Price. If such cancellation is done less than 14 calendar days before the date of the Private Hire, then LE GRAND will keep the total Private Hire Booking Price.
• Any substantial (more than 20 percent) decrease in value of the Private Hire Booking requested by the Customer will be considered as cancellation. It will be treated according to clause ten above.
• If the air conditioning or washroom on the LE GRAND vehicle is not operational, then no refund will be made.
• If there is a change in the itinerary, then no refund will be made.
• In the event of unforeseen weather or traffic conditions, a refund of 25% of the Booking Price will only be given if the delay is longer than one hour.
• Once approved, we will try to process any refunds within 5 -10 working days.
• Refunds will only be made to the same payment method used for the initial Booking.