All cancellations must be made by telephone (no answerphone messages will be accepted) or in writing. New Forest Activities will acknowledge a cancellation within 48 hours of receiving it. Until the customer has received confirmation, the original booking remains valid.

Late arrivals and no-shows constitute a cancellation and will be treated as such. No refunds or re-bookings will be given. Please ensure you read your confirmation email carefully to ensure that you arrive at the right location, on time, and well prepared for your activity.

Unless New Forest Activities contact you, please assume that activities are running. Failure to turn up to a booking does not entitle you to a refund.

For cancellations not covered by our Group Bookings terms, the customer will be charged on the following basis:

• If we are made aware that you wish to cancel within 48 hours of your course or activity, you will lose your payment and we will be unable to rebook you. If we are given 7-days notice, we can offer a full refund or credit. Between those times, only 50% credit will be offered.
• Upon booking, you can opt to pay our optional Poor Weather Insurance. This enables you to cancel your activity or course up until 5pm the day before your booking and you’ll be eligible to move dates or receive a full refund (minus the booking fee and insurance fee). This is only available at the time of booking and is not applicable to same-day bookings or special events.

For corporate groups, social groups, and educational/residential groups, we have a separate set of terms and conditions which you can see here.

In the instance of unsafe weather conditions such as high winds and electrical storms, activities may be canceled at the last minute or even whilst taking place. In these instances, a refund will be provided.

By making a booking that includes anyone under the age of 18, adults confirm that they have the full consent of the child's parents or guardian to do so. These adults continue to have a duty of care to any under 18’s who accompany them, before, during, and after the booked activities.

Personal belongings are not covered by New Forest Activities and no damage or losses can be re-claimed from us. Please check your own insurance for coverage during participation in our activities.

Important note: Please ensure you do not unsubscribe from receiving booking confirmation emails, or you may risk missing important information regarding your activity. We will not use the email address you provided us with for marketing purposes unless you opted in when booking.