On The Trail Rentals requires FULL payment when making a reservation. On The Trail Rentals allows a one (1) time date change to the reservation prior to 72 hours of the rental date. Cancellations may be made up to 72 hours of the rental date. On The Trail Rentals refunds all but 15% of the reservation as a processing fee for cancellations. Any cancellations within 72 hours of the rental date or no-shows, On The Trail Rentals keeps the entire amount of the rental. We DO NOT accept any changes or cancellations within the 72 hour window and no refunds will be given for any reason. This includes but is not limited to weather, transportation, sickness, or exposure. These events are completely out of our control. There is still uncertainty concerning COVID. If you choose to make a reservation, you, like us, are bearing some financial risk that your plans are disrupted to both our detriment. Unless our local health officials deem otherwise, our cancellation policy will not change.