*Cancellations require 24 hour advance notice for most bookings and a 72 hour advance notice for bookings made through Pleasant Holidays. We also require 72 hour advance notice on private charters or group bookings of 10 or more guests. You must contact us at 808-322-2500 or email info@seaparadise.com to cancel your tour. No refunds will be issued if you do not contact us in the required time prior to your scheduled check-in time.
**We have amended our cancellation policy to encourage anyone experiencing COVID-19 symptoms to either cancel or postpone their trip and must provide a physicians note for each guest cancelling within 24hrs of tour start time for a full refund. We wish everyone health and safety during this time. Please reach out to us with any further questions or concerns.
***Guests are required to verify that they are booking their tour on the Island of Hawai'i and will be on island prior to their tour day. Guests are also responsible for arriving at check in time giving ample travel time including possible road traffic delays. Refunds will not be issued for cancellations within the 24hrs due to arrival delays unless we are able to fill the reservation.
