No Refund Policy

At Sunlark Watersports, we prioritize safety and flexibility while maintaining clear guidelines regarding refunds. Please review the following:

If you book a Sunlark activity and choose to cancel due to a ‘change of mind’ or other reasons:

1. Cancellation More Than 7 Days in Advance:
   You will be offered either a free reschedule to an alternative date or a 90% refund. Sydney by Kayak retains 10% of the activity cost to cover associated fees.

2. Cancellation Within 3-7 Days of the Activity:
   A reschedule to an alternative date is available with a 20% rebooking fee. However, no refunds will be issued within this timeframe.

3. Cancellation Within 72 Hours or No Shows:
   No refund, alternative date, or store credit will be provided for cancellations made within 72 hours of the activity or for no-shows on the day.

Credits:
• A credit will be issued if the client informs Sunlark at least 48 hours prior to the scheduled activity.
• If the instructor cancels the activity due to unsafe or unsuitable conditions, a credit will be provided.

Rain and Weather:
• Rain does not warrant a refund but you will be given a credit.
• Should water or weather conditions become hazardous during the activity, the instructor may adapt by stopping activities or rescheduling for another suitable time.

Non-Compliance:
• No refund or credit will be provided if the client does not adhere to Sunlark’s policies and the instructor determines they cannot participate safely.

Medical Conditions:
• If a medical condition arises after the session begins, and the instructor deems it unsafe for the client to continue a credit or rescheduling will be granted.

Gift Vouchers:
• Vouchers are non-refundable but can be transferred to another person.

We appreciate your understanding and cooperation in ensuring a safe and enjoyable experience for everyone. If you have any questions or concerns, feel free to reach out.