All trips will operate rain or shine. Your credit card is required to hold your reservation.

All reservations are charged in full 48 hours prior to your scheduled tour start time. Reservations are considered final 48 hours prior to your scheduled tour start time and are not eligible for a refund.

Guests who cancel a reservation 48 hours or more in advance of your original booking date may:
-Reschedule the reservation for a future date
-Receive a full-value gift card (not applicable to retail) that can be applied to any programs related future visit, OR
-Receive a full monetary refund.

Full refunds for Custom Programs and Holiday Dates, will be given due to cancellation in the event of adverse weather/conditions or any unforeseen circumstances, or cancellation by the client at least 7 days prior to reservation date.

LATE ARRIVAL & NO SHOWS

No-shows will be charged the full price.

Guests who arrive late (after their reserved check-in time) will NOT be issued refunds. Rescheduling will be accommodated day-of for late arrivals only if space permits and only with management approval.
If you are running late, please call our shop at 802-253-2317 to let us know.

WEATHER POLICY

Full refunds will be given due to cancellation in the event of adverse weather/conditions or any unforeseen circumstances.

The manager on duty will determine tour cancellations, and guests may be notified at any time regarding cancellations. We reserve the right to postpone, pause a tour for up to one hour to wait out inclement weather and then resume normal operations, or change tour location.

Contact us by phone to cancel or inquire about a cancellation.

An automatic 18% gratuity charge will be added to all bookings of groups of 6 or more participants.