Health and Safety

While you are on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees. If, in our opinion, you are not doing so, we reserve the right to cancel your session and ask you to leave immediately. No refund will be provided in these circumstances.

We are entitled to charge you for any damage you (or any of your users) cause which is intentional and/or caused by misuse of items.

The session will provide access to virtual reality experiences. These experiences may in certain cases be unsuitable for individuals with certain health conditions. For example, although they are very rare, some may experience dizziness and nausea caused by the motion and visuals during the session. Please seek appropriate medical advice if in doubt and before you permit any child or adult to take part in the session.

Each user and their supervising adult is responsible for following the safety briefing provided by our staff at the beginning of your session. If, in our opinion, you are acting in, or directing others to act in such a way that poses (or could potentially pose) a risk to health and safety, we reserve the right to cease your session. If this occurs, you will not be entitled to any refund.

All visitors agree to abide and comply with any request or order made by us on the grounds of safety, whether it be the safety of our site, our visitors or some other person, our equipment or on any other grounds.

All visitors should arrive promptly for their session and should leave our site promptly following completion of their session.

No food or drink is allowed in the experience area or near any of our equipment.

Spectators are not permitted to physically interact with our equipment and/or users taking part in the session.

We recommend that sensible footwear is worn at all times. Loose articles such as scarves may need to be removed before starting your session.

Users must not:

Jump whilst using or wearing any of our equipment;

Lean in or out from any of our equipment during a session; or

Leave the experience area whilst wearing a head mounted device.

All visitors must provide any information that we require to comply with the NHS Test and Trace programme or any other governmental requirements in force from time to time.