Aloha! Our team here at FareHarbor B.V. (herein referred to as “FareHarbor”, “we” or “our”) values your trust, and makes it a high priority to ensure the security and confidentiality of the personal information you provide to us. In this Privacy Statement, we describe how we collect, use, share, or otherwise process personal information as a data controller in the course of operating our business, particularly in association with the operation of our main website (www.fareharbor.com) and our other digital properties that reference this Privacy Statement, including our websites, apps, digital communications and other our products and services (collectively “Services”). We encourage you to read our Privacy Statement to learn about our privacy practices. Mahalo!
This Privacy Statement applies to any kind of personal information that FareHarbor processes concerning visitors to (www.fareharbor.com) and individuals, employees, owners and other representatives acting on behalf of (existing, former, or potential) Business Partners (collectively “you” or “your”).
This Privacy Statement does not cover our processing of personal information that your customers submit while making their bookings through the integrated FareHarbor lightframe on your website or a third party website (e.g. a blogger or an online platform). For such processing, you are responsible for, and must be able to demonstrate compliance with applicable privacy laws. Within that context you may be legally required to publish a privacy statement or similar documentation on your website. This Privacy Statement also does not apply to personal information processed in connection with job applicants and FareHarbor employees.
Terms we use in this Privacy Statement
Within the context of this Privacy Statement, the term “Business Partners” may refer to:
- Corporate customers using the Services,
- Online travel agencies,
- Third party service providers,
- Other business partners enable activity bookings through their websites and/or apps (or other means),
- And natural or legal persons maintaining a business relationship with a FareHarbor group company.
“Personal information” means any information that identifies, relates to, describes, or can reasonably be linked, directly or indirectly, to a specific natural person. This does not include information concerning a legal person or entity.
Who is the data controller for processing your personal information?
FareHarbor B.V. controls the processing of personal information, as described in this Privacy Statement. FareHarbor B.V. is a private limited liability company, incorporated under the laws of the Netherlands and has its office at Herengracht 597, 1017 CE Amsterdam, the Netherlands.
What kind of personal information does FareHarbor collect?
The personal information FareHarbor may collect in regards to you depends on the context of the business relationship, the interactions you have with FareHarbor and the Services you use. The personal information FareHarbor collects and uses may include the following:
Personal information you give to us
FareHarbor may collect and use personal information you give to us, for example if you use our Services, fill out a form or when you interact with us:
- Account and contact information, such as full name, business addresses, business email addresses, business phone number and FareHarbor account details.
- Communication information, such as business contact details and content of correspondence and data exchanged with you by telephone, chat or other means of communication;
- Geolocation information, such as city, state, province and country.
- Contract information, such as information on our terms of agreement, and the service (to be) provided;
- Financial information, such as bank details, bank account information, bills and invoices, tax ID number and other data necessary for payment and invoicing purposes;
- Verification details, such as a copy of company registration documents or other relevant information to verify the authenticity of your company. This may also include proof-of-licenses or tax information
- Other information necessarily processed in business relationships or voluntarily provided by you.
Personal information we collect automatically
When you visit our website or use our Services we may automatically collect certain information – some of which may be personal information. The information collected may include:
- Language settings;
- IP address;
- Device settings;
- Device operating system;
- Log information;
- Time of usage;
- URL requested;
- Status report;
- User agent (information about the browser version);
- Browsing history;
- User ID; and
- The type of data viewed.
Personal information you give to us about others
By sharing other individuals’ personal information —such as data belonging to your staff members—you confirm (i) that these individuals have been notified of the information from this Privacy statement, including how FareHarbor may collect, use, disclose and/or transfer their personal information, (ii) you have obtained any required consent from such an individual and (iii) you have the permission to provide such personal information which permits us to lawfully collect, use, and/or disclose such personal information in accordance to this Privacy Statement.
Personal information we receive from other sources
We may also receive personal information from other sources which may include:
- Information on your company: we may use business information companies and publicly available sources, such as websites or materials available through search engines, to verify, update and correct information contained in our databases.
- Data related to law enforcement and tax authority requests: law enforcement or tax authorities can contact FareHarbor with additional information about you in the event that you are affected by an investigation.
- Fraud detection and prevention, risk management and compliance: in certain instances, and as permitted by applicable law, FareHarbor may need to collect data through third party sources for fraud detection and prevention, risk management and compliance purposes.
You are not obliged or required to provide any information to us, however if you wish to enter into contracts with us or use our Services, you must also provide us with certain information, as part of your contractual obligation under the relevant contract. When using our website, the processing of technical data cannot be avoided.
Why does FareHarbor use your personal information?
Your personal information may be used or disclosed for one or more of the following purposes:
A. Contractual relationship: we use personal information for the conclusion, administration and performance of the contractual relationships. As part of performing the contractual relationship, we process personal information for the administration of the business relationship, to provide contractual services, consulting and for customer service. Accounting, termination and enforcement of legal claims arising from contracts (i.e. debt collection, legal proceedings, etc.) are also part of the performance of the contractual relationship.
B. Customer service: we use personal information to provide you with customer service, respond to your questions and complaints and to monitor and improve our customer service.
C. Account facilities: where a FareHarbor account was created for you, we use the account-related information for the purposes of administering and maintaining the FareHarbor account, allowing you to manage your reservations.
D. Communicating with you: we may use your personal information for getting in contact with you, including by email, phone, as well as through messenger services, chats, social media, and by letter or other means, to respond to inquiries, the exercise of your rights and to contact you in case of queries. This includes all purposes in relation to which we communicate with you, whether in the context of our contractual relationship, customer service or consulting, and for training and quality assurance purposes.
E. Security, fraud detection and prevention: we may use personal information, in order to investigate, prevent, and detect fraud and other illegal acts to help maintain the safety, security, and integrity of our websites, products and services, databases and other technology assets, and business. This helps us to ensure that you can safely use our Services.
F. Market research: we may use your personal information to invite you to take part in market research. Please see the information that accompanies this kind of invitation to understand what personal information will be collected and how that data is used.
G. Improving and personalizing our website and Services: we may use personal information for analytical purposes to improve our products, services and operations, and for product development, such as retaining and evaluating information on your visits to our website and how you move around different sections of our website for analytics purposes to understand how individuals use our Services so that we can make it more intuitive.
H. Marketing and relationship management: we may use your personal information for marketing purposes and relationship management, for example to send personalized advertising for products and services. This may happen in the form of newsletters and other regular contacts through other channels for which we have contact information from you, but also as part of marketing campaigns (for example events, invitations and surveys). You can object to such contacts at any time or refuse or withdraw consent to be contacted for marketing purposes by contacting us at email@example.com or clicking the “Unsubscribe” link included in each marketing communication.
I. Call monitoring: during calls with our customer service team, live listening might be carried out or calls might be recorded for quality control and training purposes. These recordings may also be used for the handling of complaints, legal claims and fraud detection purposes. If a call is recorded, each recording is kept for a limited amount of time before being automatically deleted. This is unless we have determined that it’s necessary to keep the recording, such as fraud investigation, compliance, and legal purposes.
J. Change in ownership or corporate organization: to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of FareHarbor’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. As a result, some or all of your information may be transferred to an entity acquiring all or part of our assets or to another entity with which we have merged.
K. Legal and compliance: we may be required to disclose your personal information to comply with legal obligations, such as financial reporting obligations, compliance screening obligations, to handle and resolve legal disputes or for regulatory investigations, risk management and compliance. In addition, we may need to share information where required by law or strictly necessary to respond to requests from competent authorities. This includes tax authorities, courts, other governmental, and public authorities.
To process your personal information as described above, we rely on the following legal bases:
As applicable for purpose A to D, FareHarbor relies on the legal basis that the processing of personal information is necessary for entering into and the performance of a contract. If the required information is not provided, FareHarbor cannot finalize and perform the contract, nor can FareHarbor provide customer service.
In view of purposes E to J, FareHarbor relies on its or a third party’s legitimate business interests, to provide and improve our products and services, communicate with you and send you communications, including marketing communications, and prevent fraud and other illegal acts. If you wish to object to the processing set out under E to J and no opt-out mechanism is available to you directly (for example, in your account settings), please contact us at firstname.lastname@example.org. For purpose K, FareHarbor also relies, where applicable, on compliance with legal obligations to which FareHarbor is subject.
Finally, where needed under applicable law, FareHarbor will obtain your consent prior to processing your personal information, including for email marketing purposes or as otherwise required by law. You may withdraw your consent at any time with effect for the future by contacting us at email@example.com.
In some cases, other legal bases may apply, which we will communicate to you separately as necessary.
Does FareHarbor provide personal information to third parties or service providers?
In certain circumstances, we may provide some of your personal information to third parties or service providers:
Service providers: we use service providers who assist us in operating our website, conducting our business and perform Services on our behalf, such as web-hosting companies, marketing services, IT providers, analytics providers, customer support services or fraud detection and prevention services.
Payment providers and other financial institutions: to process payments between you and FareHarbor or a consumer and you, relevant personal information is provided to payment providers and other financial institutions.
Business partners: we work with business partners or from time to time, for instance for fraud detection and prevention purposes or to enable them to provide services to you.
Competent authorities: we may disclose information to competent authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud, or when we are otherwise legally obliged to do so. We may also need to disclose information to competent authorities to protect and defend our rights or properties, or the rights and properties of business partners.
Corporate purchasers: we may provide your personal information to a corporate purchaser as part of a merger, acquisition or sale of FareHarbor company assets, or transition of FareHarbor Services to another company.
Affiliates: in order to support the use of the FareHarbor Services and administer our relationship with you or otherwise as necessary for the purposes described above, your personal information may be shared with other members of the Booking Holdings corporate group to the extent permitted by law.
Information sharing within Booking Holdings Inc. corporate group
FareHarbor is part of the Booking Holdings Inc. corporate group. For more information about the Booking Holdings Inc. corporate group, you can visit the Booking Holdings website.
FareHarbor may receive personal information about you from other companies in the Booking Holdings Inc. corporate group, or disclose your personal information to those companies. This is done for the purposes as described below, subject to any contractual terms.
The purposes for information sharing within the Booking Holdings Inc. group of companies are:
- A. To provide services, including reservation services, to manage FareHarbor accounts (including vendor management), and to provide support,
- B. To prevent, detect, and investigate fraudulent and other illegal activities,
- C. For analytical and product improvement purposes,
- D. To personalize online services or send marketing with the recipient’s consent (or as otherwise permitted by applicable law),
- E. To ensure compliance with policies and applicable laws.
FareHarbor relies on our legitimate interest and that of the Booking Holdings Inc. group companies’ to receive and provide personal information as described under A to D. This is in order to provide Services, including to improve these services and to prevent fraud.
When using personal information to serve FareHarbors or a third party’s legitimate interest, FareHarbor will always balance the impacted individual’s rights and interests in the protection of their personal information with the rights and interests of FareHarbor or the third party.
For purpose E, FareHarbor relies also, where applicable, on compliance with legal obligations (such as in matters of lawful law-enforcement requests).
If you wish to object to the processing set out under A to D, and are unable to find a way to opt out directly (for example, in your account settings), please contact firstname.lastname@example.org.
The personal information that we collect from you, as described in this Privacy Statement, could be transferred to or stored in countries which may not have the same data protection laws as the country in which you initially provided the information. In such cases, we will protect your data as described in this Privacy Statement.
This may also be applicable if you are in the European Economic Area (EEA). Countries your data may be transferred to may not have laws that provide the same level of protection for your personal information as laws within the EEA. Where this is the case, we will put appropriate safeguards in place to make sure that these transfers comply with European privacy law.
In particular, when your data is transferred to service providers, we establish and implement appropriate contractual, organisational and technical measures with them. In general, this is done by putting in place Standard Contractual Clauses as approved by the European Commission (which can be accessed here), by examining the countries to which the data may be transferred, and by imposing specific technical and organisational security measures.
You can ask us to see a copy of our implemented safeguards (where possible) using the contact details below.
Our services aren’t intended for children under 16 years old, and we’ll never collect their information unless it’s provided by (and with the consent of) a parent or guardian. If we become aware that we’ve processed the information of a child under 16 years old without the valid consent of a parent or guardian, we will delete it.
What are your rights
FareHarbor operates in jurisdictions that impose varying obligations and that grant individuals differing levels of protection, particularly with respect to personal information. Depending on applicable law, you may have certain rights with respect to your personal information, including:
- The right to ask for a copy of the personal information we hold about you;
- The right to ask us to erase, block, correct or restrict the personal information we hold about you, or object to particular ways in which we are using your personal information;
- The right to request that we provide certain personal information in a commonly used electronic format or transfer it to another data controller; and
- The right to withdraw consent, where our processing is based on your consent.
If you want to exercise any of the rights described above, please complete and submit your request to us by either:
- Filling out a Data Request Web Form
- Calling us at +31 20 245 5495
- Mailing us at:
1017 CE Amsterdam
We endeavor to respond to your request electronically, or by mail at your option, within thirty (30) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. If you have a FareHarbor user account, you can access a lot of your personal information through our website or apps. You’ll generally find the option to add, update or remove information we have about you in your account settings.
If you are located in the EEA, the United Kingdom or in Switzerland, you also have the right to lodge a complaint with the competent data protection supervisory authority in your country.
What retention periods does FareHarbor put in place?
We’ll keep your personal information for as long as is necessary for the purposes for which we collected it, to comply with our legal and regulatory obligations, to resolve disputes or claims) or storage is a technical requirement, for example in case of backups.
For California Residents – California Law
This section supplements our Privacy Statement and applies solely to all visitors, users, and others who reside in the State of California. Where applicable, it describes how we use and process your personal information and explains your particular rights under the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this section.
Below, we describe the categories of personal information we have collected within the last twelve (12) months:
||Name, alias, address, unique personal identifier, online identifier, Internet Protocol address, email address, account name or other similar identifiers.
|B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
||A name, signature, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Some personal information included in this category may overlap with other categories.
|C. Protected classification characteristics under California or federal law.
||Age, sex (including gender, gender identity, gender expression) or religion.
|D. Internet or other electronic network activity information.
||Browsing history, search history or information about your website or app usage.
||E. Geolocation data
|F. Inferences drawn from other personal information.
||Profile reflecting a person’s preferences and analytics.
If you would like more information about the categories of sources from which we obtain personal information, the specific types of personal information we collect, or the purposes for which we collect them, please read the sections of our Privacy Statement titled What kind of personal information does FareHarbor collect? and Why does FareHarbor use your personal information?.
To learn more about the receipt of personal information from and the sharing of personal information with business partners, please read the sections What kind of personal information does FareHarbor collect? and Does FareHarbor provide personal information to third parties or service providers?.
We may provide certain pieces of your personal information to third parties, which under the CCPA law can be treated as a ‘sale’ of information. This may include information related to the Categories as described above. We may also disclose your personal information, listed above under A-F for ‘business purposes’, such as to service providers who assist us with securing our services, for payment purposes, customer support services, delivering marketing messages, or advertisements. For more details, including the recipients of your personal information, you can check out the What kind of personal information does FareHarbor collect? and Does FareHarbor provide personal information to third parties or service providers? sections of our Privacy Statement.
The CCPA provides you with certain rights, including the right to access specific pieces of personal information, the right to learn about how we process personal information, including disclose or sell personal information, request deletion of personal information, the right to opt out of “sales” and the right not to be discriminated against (e.g. denied goods or services) for exercising these rights.
You may exercise your right to opt out of ‘sales’, your right to request access to or the deletion of your personal information under the CCPA by either:
- Filling out a Data Request Web Form
- Calling us at (855) 495–4333
- Mailing us at:
If you are an authorized agent wishing to exercise rights on behalf of a California consumer, please contact us at email@example.com, attaching a copy of the consumer’s written authorization, designating you as their agent. We may need to verify your identity before completing your rights request.
FareHarbor’s services are not directed at children under the age of 16 years. Therefore, FareHarbor does not knowingly sell the personal information of minors under the age of 16 years without appropriate consent, as required under the CCPA.
For a detailed list of FareHarbor’s cookies and categorizations please consult our cookie list.
What are cookies and online tracking technologies?
A web browser cookie is a small text file that websites place on your computer’s or mobile device’s web browser. These cookies store information about the content you view and interact with, in order to remember your preferences and settings or analyse how you use our website.
Cookies are divided into ‘first party’ and ‘third party’:
- First party cookies are the cookies served by the owner of the domain – in our case that’s FareHarbor. Any cookie we place ourselves is a ‘first party cookie’.
- Third party cookies are cookies placed on our domains by trusted partners that we’ve chosen to allow to do so. These can be social media partners, advertising partners, security providers and more.
And they can be either ‘session cookies’ or ‘permanent cookies’:
- Session cookies only exist until you close your browser, ending what is called your ‘session’. They are then deleted.
- Permanent cookies have a range of different lifespans and stay on your device after the browser is closed. On our website, we try to only serve permanent cookies that have a limited lifespan. However, for security reasons, or in other exceptional circumstances, we might sometimes need to give a cookie a longer lifespan.
Web browser cookies may store information such as your IP address or another identifier, your browser type, and information about the content you view and interact with on our website. By storing this information, web browser cookies can remember your preferences and settings for online services and analyse how you use them.
Alongside cookies, we also use tracking technologies that are very similar. Our website, emails and mobile apps may contain small transparent image files or lines of code that record how you interact with them. These include ‘web beacons’, ‘scripts’ and ‘tracking URLs’:
- Web beacons have a lot of different names. They might also be known as web bugs, tracking bugs, tags, web tags, page tags, tracking pixels, pixel tags, 1×1 GIFs or clear GIFs. In short, these beacons are a tiny graphic image of just one pixel that can be delivered to your device as part of a web page request or an advertisement.They can be used to retrieve information from your device, such as your device type or operating system, your IP address, and the time of your visit. They are also used to serve and read cookies in your browser or to trigger the placement of a cookie.
- Scripts are small computer programs embedded within our web pages that give those pages a wide variety of extra functionality. Scripts make it possible for the website to function properly. For example, scripts power certain security features and enable basic interactive features on our website. Scripts can also be used for analytical or advertising purposes. For example, a script can collect information about how you use our website, such as which pages you visit or what you search for.
- Tracking URLs are links with a unique identifier in them. These are used to track which website brought you to this website you’re using. An example would be if you click through from a social media page, search engine or one of our affiliate partners’ websites.
All these tracking technologies are referred to as ‘cookies’ here in this Cookie Statement.
How are cookies used?
Cookies are used to collect information, including:
- IP address;
- Device ID;
- Viewed pages;
- Browser type;
- Browsing information;
- Operating system;
- Date and time of the visit to the website;
- Language settings;
- Device settings, operating system version and identifier;
- Whether you have responded to an advertisement
- A referring URL
- the type of data viewed.
They allow you to be recognised as the same user across the pages of a website, across devices, between websites or when you use our apps. When it comes to purpose, they are divided into three categories – functional cookies, analytical cookies and targeting cookies.
Functional cookies (also referred to as necessary cookies) are required to make our website function correctly and are used to create technologically advanced, user-friendly websites and apps that adapt automatically to your needs and preferences, so you can browse and book easily. This also includes enabling essential security and accessibility features. More specifically, these cookies:
- Enable our website and apps to work properly, so you can make reservations on the website.
- Remember your selected currency and language settings, your past searches and other preferences to help you use our website and apps efficiently and effectively.
Analytical cookies (also referred to as performance cookies) measure and track how our website is used. We use this information to improve the website. More specifically, these cookies:
- Help us understand how visitors use our website.
- Help improve our website to make sure we’re interesting and relevant.
- Allow us to find out what works and what doesn’t on our website.
- Help us understand the effectiveness of advertisements and communications.
- Teach us how users interact with our website after they have been shown an online advertisement, including advertisements on third-party websites.
- Enable our business partners to learn whether or not their customers make use of any offers integrated into our or their websites.
The data we gather through these cookies can include which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, which emails you have opened and acted upon, and date and time stamp information. It also means we can use details about how you’ve interacted with the site or app, such as the number of clicks you make on a given screen, your mouse movements and scrolling activity, the search words you use and the text you enter into various fields.
We also use targeting cookies to gather information about you over time, across multiple websites, applications, or other platforms. Targeting cookies help us to decide which products, services and interest-based advertisements to show you, both on and off our website and apps. More specifically, these cookies:
- Categorise you into a certain interest profile, for instance, on the basis of the websites you visit and your click behaviour.
- Display personalised and interest-based advertisements both on our website and other websites. This is called ‘retargeting’ and is based on your browsing activities, such as the destinations you’ve been searching for, the accommodation you’ve viewed and the prices you’ve been shown. It can also be based on your shopping habits or other online activities.Retargeting ads can be shown to you both before and after you leave our website, as their purpose is to encourage you to browse or return to our website.
If you prefer, you can adapt your browser settings to choose to have your computer warn you each time a cookie is being sent, or to turn off all cookies. If you have activated a “Do Not Track” functionality on your device or browser, this will only affect cookies, not the remainder of FareHarbor’s information collection and disclosure practices described in this Privacy Statement.
Additional Terms and Conditions
Please also visit our Terms of Service which establishes the use, disclaimers, limitations of liability, and other terms and conditions governing the use of our Services.
Changes to our Privacy Statement
We may modify or amend this Privacy Statement from time to time. Your continued use of our sites or services following the posting of changes will mean you acknowledge that you have been made aware of the new Privacy Statement as modified. If we decide to change our Privacy Statement, we will post those changes on this page and they will be effective immediately.
This Privacy Statement was last modified on 15 September 2022.
If you have any questions or complaints regarding this Privacy Statement, or about our processing of your personal information, please contact us using the information below and we’ll get back to you as soon as possible.
1017 CE Amsterdam
Contact us online
+31 20 245 5495