SMS Notifications

FareHarbor SMS Notifications & Messaging Policy

Introduction

FareHarbor may send SMS text messages to users who provide consent to receive communications related to incomplete or abandoned bookings made through the FareHarbor platform.

These messages are intended to help users complete reservations that were started but not finalized.

This SMS messaging program is limited to abandoned cart and incomplete booking reminders only.

Types of SMS Messages

FareHarbor may send SMS messages related to:

  • Incomplete or abandoned reservations
  • Booking reminder notifications
  • Reservation completion reminders

FareHarbor does not use this messaging program for unrelated marketing or promotional campaigns.

Consent to Receive SMS Messages

FareHarbor only sends SMS messages to users who have explicitly consented to receive such communications.

Consent may be collected through:

  • Booking or checkout forms
  • Reservation flows
  • Website opt-in forms
  • Other explicit consent mechanisms

SMS consent is not required as a condition of purchase.

Message frequency may vary.

Message and data rates may apply.

Reply STOP to opt out.

Reply HELP for assistance.

Example Opt-In Language

☐ I agree to receive SMS messages from FareHarbor related to incomplete bookings and reservation reminders. Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help.

The SMS opt-in checkbox should not be pre-selected by default.

Opting Out

Users may opt out of SMS communications at any time by replying with any of the following keywords:

  • STOP
  • END
  • CANCEL
  • UNSUBSCRIBE
  • QUIT

After opting out, users will no longer receive SMS communications related to the abandoned cart reminder program.

Help & Support

Users may reply HELP for assistance related to SMS communications.

Additional support is available at:

  • https://fareharbor.com/contact/

Message Frequency

Message frequency varies depending on reservation activity and incomplete booking status.

FareHarbor does not guarantee a specific number of messages.

Fees & Carrier Disclosure

Message and data rates may apply depending on the user’s mobile carrier plan and service agreement.

Carrier participation may vary.

Privacy & Data Use

FareHarbor may use personal information, including phone numbers, for the purpose of sending abandoned cart reminder messages and related reservation communications.

FareHarbor does not sell, rent, or share SMS consent or phone numbers with third parties or affiliates for marketing purposes.

Additional information regarding FareHarbor’s privacy practices is available in the FareHarbor Privacy Statement:

https://fareharbor.com/legal/privacy/

Additional terms governing use of FareHarbor services are available at:

https://fareharbor.com/legal/terms/

Example SMS Messages

Abandoned Cart Reminder:
FareHarbor: You left items in your booking cart. Complete your reservation here: [LINK]. Reply STOP to opt out.

Reservation Completion Reminder:
FareHarbor: Your reservation is waiting to be completed. Continue your booking here: [LINK]. Reply STOP to unsubscribe.

HELP Response Example:
FareHarbor: For assistance, reply HELP or visit fareharbor.com/contact/. Reply STOP to opt out.

Technical & Compliance Requirements

The FareHarbor engineering and compliance teams may maintain records related to SMS consent and opt-out activity, including:

  • Consent timestamp
  • Phone number provided
  • Consent source or booking flow
  • Opt-out requests
  • Applicable messaging program details

These records may be retained for compliance, auditing, and carrier verification purposes.