"With everything centralized in FareHarbor, managing waivers has become much simpler. This system allows us to speed up the check-in process and quickly verify that waivers are signed."

Carla Cavallaro
Owner

Embark on a captivating journey with Jolly Pirates, Aruba’s premier pirate-themed boat tour. Using FareHarbor Waivers, the team experienced a more integrated waiver management process, faster check-ins, and a better staff experience. Discover how this operator implemented our new waiver tool to safeguard their business, collect customer information, and optimize their operations.

Jolly Pirates

Since 1997, Jolly Pirates has specialized in offering exhilarating snorkeling, sailing, and sunset excursions along Aruba’s enchanting coastline — all while sailing on a pirate-themed boat. 

Guests can dive, swim, and snorkel in the crystal-clear turquoise waters, enjoying close encounters with sea life in the vibrant reefs. Whether you’re seeking a thrilling aquatic adventure or a serene sunset on the sea, Jolly Pirates provides a unique and memorable experience to all visitors.

Challenge: Difficulty managing waivers & delays during check-ins

Jolly Pirates welcomes guests to experience a fun and carefree time while sailing the waters of Aruba. To ensure the safety of their guests and to safeguard their business, the company requires every customer to sign a waiver before boarding.

Previously, the pirate boat tour company utilized a third-party digital waiver system that required guests to sign waivers before checking in. However, the team often encountered issues matching signed waivers with existing bookings. Additionally, verifying whether guests had signed the waivers before boarding the ship was cumbersome, leading to delays in the check-in process.

Solution: FareHarbor Waivers

Jolly Pirates implemented FareHarbor Waivers, a completely free and in-house waiver solution built to help operators seamlessly manage waivers, engage customers, and gather essential information in one place.

With our waiver system, the operator can easily locate signed waivers on their FareHarbor Dashboard, enabling staff to check in customers and confirm their completion status at the same time. Additionally, with this fully integrated tool, the team can create, edit, and manage waivers in one place, saving them time from switching between two systems and manually reconciling waivers and bookings.

The Results

Within two months of using FareHarbor Waivers, Jolly Pirates processed more than 8,800 signed waivers and had a 100% completion rate before check-in. Carla Cavallaro, the owner of Jolly Pirates, highlights the advantages of our in-house solution: 

“With everything centralized in FareHarbor, managing waivers has become much simpler. This system allows us to speed up the check-in process and quickly verify that waivers are signed.”

Implement FareHarbor Waivers to streamline your waiver management experience today!