❌ Requires workarounds or separate systems for managing large events
100% refund coverage
✅ FareHarbor refunds include our 6% fee AND credit card fees — you’re never out of pocket
❌ Many platforms deduct their fees from operator refunds
Review integration
✅ Show off your Google or TripAdvisor reviews directly on the booking form
⚠️ Limited integration with public review platforms
Robust reporting
✅ 10,000+ custom reports including deep insights on add-ons, gratuity, date/time trends, and more
⚠️ Basic reporting, often without custom filters or revenue analysis from extras
Premiere partner to industry leaders
FAQ from boat tour operators
How much does FareHarbor cost?
FareHarbor has no monthly fees—instead, we operate on a simple commission model. You’ll typically pay up to 6% per direct booking, 2% for third-party (API) bookings, plus standard payment processing fees per transaction.
Can I customize the booking flow to fit my business?
Yes! You can customize the booking form with options like add-ons, waivers, customer questions, group sizes, and more.
How quickly do I get paid?
Payouts are typically processed daily, depending on your payment provider and banking setup. You can track payments, refunds, and cash flow directly from your dashboard.
Can I manage multiple boats, tours, or guides?
Yes. FareHarbor supports complex scheduling, resource sharing (like assigning boats across rentals and tours), guide assignments, and capacity controls—perfect for businesses with fleets or multiple offerings.
Can FareHarbor connect with OTAs like TripAdvisor and Viator?
Yes! Additionally through the FareHarbor Distribution Network, you can connect to 200+ resellers, OTAs, and affiliate partners with one contract and one system. Bookings from all sources sync to your FareHarbor calendar automatically.
Is support really 24/7?
Yes. Our support team is available 24/7 and fully trained on the FareHarbor product. Whether you're launching your site or facing a last-minute guest issue, we've got your back.
Do I need to be tech-savvy to use FareHarbor?
Not at all. Our onboarding team will walk you through everything. Once you're set up, the system is intuitive and easy to manage. You can always reach out for more support or additional training sessions.
Can guests change or cancel their bookings without calling us?
They can. You can set rules for changes and cancellations, and guests can manage everything through their confirmation email. Less admin for you, more convenience for them.
What if I need a deposit for high-value charters?
No problem. You can take deposits at checkout, then automatically send a payment link in the confirmation email to collect the balance later.
Is the system customizable for private charters or luxury experiences?
Absolutely. Use custom fields to capture add-ons, guest requests, or special occasions. Our platform supports flexible durations, pricing, and even contracts for larger events.
Don't listen to us—hear from real boat operators
Southern Star Dolphin Cruise enhanced their guest satisfaction by offering a Preboard Pass, an upgrade that allows guests to board early, choose their seats, and enjoy refreshments before the cruise — Implementation led to an impressive payoff.
Sea Maui, a prominent sailing company in Hawaii, joined the FareHarbor Distribution Network (FHDN) back in the early days of the program. Uncover how Sea Maui made $109k in just six months with bookings made solely through the FHDN.
"With everything centralized in FareHarbor, managing waivers has become much simpler. This system allows us to speed up the check-in process and quickly verify that waivers are signed." Jolly Pirates leveraged our free and in-house waiver management resulting in 100% of waivers signed before departure.