Discover 7 of FareHarbor’s top features from 2024

With 152% more product updates in 2024 compared to last year, it’s clear the FareHarbor Product team has been hard at work! We’ve expanded our product and engineering teams, increased beta testing, and conducted even more operator interviews — all to ensure we’re delivering the tools and feature enhancements our clients need to thrive. 

With so many new updates rolled out this year, it was no easy task to nail down our top features of 2024! Below, we’ve highlighted a few standouts that are designed to streamline operations, drive revenue, and simplify your daily tasks.

Stay ahead of the curve by joining the FareHarbor Online Community for real-time product updates, peer connections, and so much more. 

Grow your business

These features are designed to easily boost your conversions. Once they’re set up, you’ll quickly  watch your revenue and average cart basket price rise.

• Combos: With combos, you can effortlessly combine multiple experiences and sell them in a single booking flow, increasing purchases with two or more items by 19% and enhancing customer satisfaction.

Operator success story: How Kona Snorkel Trips increased multi-item orders by 3.8x using combos

• Content Builder: The content builder transforms your item descriptions with a comprehensive overview and well-defined categories, creating the ideal user experience for customers navigating  your tour and activity information. During beta testing, items using the new content builder achieved a 7% increase in conversions compared to the previous year!

Operator success story: How our content builder boosted this tour operator’s conversion rate by 14%

Sell smarter

Maximize your revenue or conversion potential with these tools! You’ll be able to work smarter, not harder when these features are enabled.

• Affiliate Rules: Affiliate rules lets you apply restrictions to manage affiliate relationships. You can control when an affiliate can make bookings, how many bookings they can make, or to block them from making bookings entirely. This tool is especially handy to boost profits  during your busy season, by limiting when affiliates can book your tours.

Operator success story: Strategic distribution: How this kayaking company increased online bookings with affiliate rules

• Abandoned Cart Recovery: Capture every possible sales opportunity and maximize revenue with Abandoned Cart Recovery, a powerful tool designed to automatically re-engage customers and recover lost bookings. Emails are sent 2 hours after customers abandon their booking with an impressive 32% conversion rate!.

Streamline operations

Make your day-to-day life easier and more efficient by implementing these tools. 

• FareHarbor Dock: Our powerful booking point-of-sale solution is designed to effortlessly streamline in-person sales, elevate customer experience, and scale operations. You can toggle between two modes (Kiosk mode and Staff mode) to seamlessly elevate the in-person booking experience for your guests. See below for a variety of case studies:
  

Operator success story: Smooth operations and happy trails: Adventures Out West’s success with FareHarbor Dock

• FareHarbor Waivers: An in-house and cost-free solution, FareHarbor waivers are designed to simplify the online waiver creation, sending, and signing processes. This tool empowers clients to safeguard their business, educate customers about potential risks, expedite check-in procedures, and gather valuable customer information for future marketing efforts.
  

Operator success story: Set sail with ease: Simplifying waiver management with Jolly Pirates

• OTA Custom Field Auto-Mapping: By automatically mapping the “custom fields” (CF) or “booking comments” from Viator and Get Your Guide to FareHarbor’s booking CFs, you can spend less time manually inputting information to bookings and enjoy a more streamlined experience when receiving bookings from OTAs.

Not able to take advantage of these ground-breaking features yet? Request a demo today.