How to get the most out of FareHarbor’s best-in-class support

From one-on-one calls to quick how-to guides, FareHarbor support is built to help you run a smoother business — and get more time back in your day. But with so many resources at your fingertips, it can be tricky to know where to start.

This guide breaks down when and where to get support, how to submit tickets that get resolved faster, and what to do once your issue is solved — so you can get the most value out of every interaction.

Know where to go: Your FareHarbor support toolkit

Different questions call for different resources. Here’s how to choose the right one:

• Quick Dashboard fixes? Head to the FareHarbor Help Center for step-by-step guides and video tutorials.
• Marketing and growth advice? Explore hundreds of expert-led articles on our blog Compass.
• A more complex issue? Submit a support ticket, send an email, or give us a call.
• Want input from your peers? Join the Official FareHarbor Online Community to connect with operators and team members from around the world.

Pro tip: Bookmark the Help Center and Compass for easy access during your day — they’re powerful tools that save you time.

How to submit support tickets like a pro

Want to resolve issues faster? It all starts with a well-crafted ticket. Here’s how to make your request count:

• Start with a quick search. Many answers are already in the Help Center.
• Be specific. Include as much context as you can:
  • Item name or number
  • Booking ID
  • Customer name
  • Screenshots or error messages
• If it’s a technical issue, include device and browser details.
• Running multiple Dashboards? Let us know which one you’re referencing.
• Use Help Center request forms for updates — they help our team gather the info we need right away.

Pro tip: Think of it like packing for a trip — the more prepared you are up front, the smoother the journey.

What to do after you submit a ticket

Sometimes our team needs more info. Here’s a few ways that will help us effectively and efficiently solve your problem. 

• Check your email for updates and respond to any follow-up questions.
• Review the solution to make sure everything looks and works the way you expect.
• Ask questions so you fully understand what was done and why.
• Document it. Save your support request and solution for future reference.
• Stay patient. Some solutions involve other teams or custom work, which may take time.
• Share your feedback. We use it to improve and continue offering unmatched support.

Pro tip: Subscribe to status.fareharbor.com to get real-time alerts on service updates or provider issues.

Support that scales with you

Whether you’re launching a new tour, editing an item, or adjusting for growth, FareHarbor Support is built to move at your speed. When you know how to use our tools, you don’t just save time — you unlock more opportunities to grow your business.

Ready to see what else FareHarbor can do? Book a demo today and let’s grow your success together.