Trusted by 23,000+ operators
Escape the booking flow chaos.
Room schedules, player manifests, and waivers in one place — so your game master hits start on the timer, not on a problem in the lobby. FareHarbor is the #1 booking software for escape rooms.
- 4.8 ★ 1,000+ Capterra reviews
- No monthly fees
- Round the clock support
- Founded 2013
Trusted by escape room and immersive game operators worldwide
Escape room coverage
Everything your escape room operation needs in one platform
Room scheduling templates
Run public games, private events, and seasonal rooms from one calendar.
Game-master matching
Assign game masters to each time slot so staffing is locked before guests arrive.
Capacity controls
Protect room capacity with resource rules so you never double-book a game.
Waitlist
Fill empty slots automatically when games cancel or weather holds free up inventory.
Fast POS
FareHarbor Dock handles lobby sales, payments, and last-minute walk-ups.
Digital check-in and waivers
Mobile QR check-in with linked waivers keeps lobby lines moving.
Liability waivers
Collect and track digital waivers in your booking flow before the timer starts.
Online and walk-up booking
Keep web, phone, and on-site bookings in one system with synced availability.
Private Events
Quote corporate events and birthday parties with custom pricing and payment schedules.
Add-ons and combos
Upsell second rooms, merch, or combo tickets at checkout.
Dynamic pricing
Set capacity- and time-based rules to fill slow evenings and peak weekends.
FHDN & API distribution partners
Reach 500+ FHDN affiliates and 250+ OTAs through one contract with synced inventory.
Automated communication
Send confirmations, reminders, and lobby instructions by email and SMS.
Affiliate tools
Give hotel partners and resellers book buttons, QR codes, and promo codes with commission tracking.
Simple pricing
No monthly fees
No setup fees. A small charge only on confirmed bookings.
Your revenue operating system
Explore how FareHarbor helps escape room operators grow
Protect every game
Room scheduling, game-master assignments, and updates from one dashboard.
Get more bookings
Friction-free checkout online, by phone, or at the lobby.
Streamlined operations
Live manifest, waivers, and game notes in one place.
More sales channels
FHDN, hotels, and affiliates that send ready-to-play guests.
Complex schedules, simplified
Built for multi-room game schedules
From weekday lunch slots to packed Friday nights, manage multiple rooms, game-master availability, and seasonal themes without losing visibility across your calendar.
- Flexible templates for public games, private events, and pop-up rooms
- Game-master scheduling tied to each time slot
- Capacity rules that protect room limits on every game
- Automated guest comms for confirmations, reminders, and lobby instructions
“It’s all in one place, and that’s made a big difference! Private Events helped our team stay organized, serve our guests better, and keep reporting clear and accurate.”
Chloe Marino, Guest Experience Manager, Ali’i Nui Maui
Ask about room scheduling →
Day-of operations
Know your player count before the timer starts
Your mobile manifest shows every reservation, walk-up, and add-on in real time. Game masters see waiver status, team names, and private-event notes before guests enter the room.
- Live headcount that updates in real time
- Digital waivers linked to bookings for faster check-in
- Add-ons, team notes, and room details at a glance
- Offline check-in with mobile ticket scanning in the lobby
“With everything centralized in FareHarbor, managing waivers has become much simpler. This system allows us to speed up the check-in process and quickly verify that waivers are signed.”
Carla Cavallaro, Owner, Jolly Pirates
Ask about lobby check-in →Distribution
Expand demand without losing control of inventory
Your best bookings often come from hotel concierges and local partners. FareHarbor helps you work with FHDN and OTAs while keeping rates, game times, and room capacity synchronized.
- FareHarbor Distribution Network (FHDN) — connect with 500+ trusted affiliates under one agreement
- Affiliate Dashboard — give reseller partners live inventory access plus commission tracking
- 250+ OTA & API connections — including Viator, GetYourGuide, Expedia, and more
“Everyone should be on the FHDN and everyone should be using it. The program is very controllable and it’s easy to use.”
Captain Phil Le Blanc, COO, Sea Maui
Ask about distribution options →
Own your bookings
Win more direct bookings and keep your margins
OTAs help you get discovered, but direct bookings are where margin lives. FareHarbor helps you convert more players on your own site — no monthly fees.
- Mobile-first booking flow for travelers booking on the move
- Online and walk-up sales in one system with FareHarbor Dock
- Secure, PCI-compliant checkout with encrypted payments
- Real-time channel sync to prevent double-booked rooms
- Private Events for corporate teams and birthday party quotes
- FareHarbor Sites operators see an average 28.3% lift in conversions
“Our new FareHarbor site increased online bookings to 50-60% of total bookings [from about 20%]. It’s been a game-changer for capturing more direct bookings.”
Adam Doolittle, General Manager, Jamie’s Whaling Station
Ask about growing direct bookings →How operators like you grew with FareHarbor
Real numbers from immersive experience operators. With the right tools, yours could be next.
Hopscotch
More than 80% of Hopscotch guests book tickets online. Combos let them upsell signature neon socks, cocktails, and non-alcoholic drinks in the same checkout flow — turning a ticket purchase into a bigger basket.
Upsell add-ons at checkout →“We’re super happy with the results of Combos. It’s easy for our customers to add merch and drinks, and it costs us nothing to set up!”
Gage Martin, Senior Brand Communications Manager
Missouri Homestead
With 30+ tours, activities, and live shows on property, this Missouri homestead used Combos to pair a Rock n Roll show with outdoor drama, dinner shows, and park admission in one uninterrupted checkout flow.
Bundle shows and add-ons at checkout →“This new feature enabled the operator to upsell their extensive entertainment options which increased their average total sales while also enhancing the online booking experience for their customers.”
FareHarbor customer story
Cape Cod Central Railroad
When Valentine’s Day Dinner and Brunch trains sold out, Cape Cod Central Railroad activated FareHarbor Waitlist. Nearly 1,400 guests joined the list — giving the team visibility into demand and a faster way to fill cancellations.
Capture demand when shows sell out →“The Waitlist gave us real visibility into how much demand we had for these experiences.”
Jess Podgurski, Reservations Department Supervisor
Compare
FareHarbor vs. generic booking tools
| Category | FareHarbor | Regular alternatives |
|---|---|---|
| Built for escape rooms | ✓ Purpose-built manifests, room scheduling, and waiver workflows | — Generic ecommerce flows and manual spreadsheets |
| Pricing | ✓ No monthly software fees, pay per confirmed booking | — Monthly subscriptions + hidden fees — painful in off-season |
| Support | ✓ 24/7 phone & email support | — Business hours only, ticket queues |
| Distribution | ✓ 500+ FHDN affiliates and 250+ OTA/API connections | — Few or no OTA connections |
| Day-of operations | ✓ FareHarbor Dock POS, offline mobile check-in, waivers, and live manifests | — Manual rosters and paper tickets |
| Room & staff controls | ✓ Game-master assignment and resource-based room capacity rules | — Limited or manual assignment workflows |
Built for every kind of game
Your rooms are unique. Your platform should be too.
From horror themes and puzzle rooms to mobile escape games and VR experiences, FareHarbor adapts to how you actually run game nights.
Escape rooms
Coordinate timed games, room capacity, and game-master assignments from one dashboard. Sell public games, private events, and walk-ups through online checkout and FareHarbor Dock with live availability across every channel.
Talk to our team about your operation →FAQ
Frequently asked questions
If you run timed games, manage room capacity, and coordinate game masters, waivers, and guest comms, FareHarbor is built for how you work. Escape room operators use it to increase bookings and tighten lobby operations. A quick call with our team can show you exactly how it maps to your game workflow.
There are no monthly software fees, and you don’t pay platform fees out of pocket. A small fee is applied during checkout, so your guests cover the cost. Costs scale with confirmed bookings. Our team can walk you through a tailored quote for your volume and seasonality.
Easier than most operators expect. Our onboarding team helps you import existing bookings, set up your rooms and schedules, and connect your sales channels. Most operators are live in as little as 7–10 days — and you keep running your current system until you’re ready to switch over.
You get a high-converting direct booking flow for your website plus access to major OTAs when you want extra reach. One shared inventory pool keeps availability accurate across channels, so you can grow direct share without risking overbooks.
Yes. Run direct online bookings and in-person sales together with FareHarbor Dock, our POS built for tour and activity operators. That means faster walk-up checkouts, synchronized availability, and one operational view across web, phone, and on-site transactions.
Cancel or hold specific games, rebook guests, and trigger automated updates by email or SMS from your Dashboard or mobile app. Waitlist fills empty slots automatically when inventory opens up.
Yes. Manage multi-room, multi-location operations with centralized reporting, per-slot availability, game-master assignment controls, and role-based permissions. If you run games across several sites, everything stays coordinated in one system.
Yes. Staff can use offline check-in to scan tickets even with weak or no connectivity in the lobby. Once service returns, manifests sync automatically.
From Hawaiʻi roots to a global leader.
Over a decade ago, our founders weren’t able to book a tour online in Hawaiʻi—so they built the booking system for it. Today, FareHarbor powers billions of experiences for 23,000+ companies across the globe, with the same mission we started with: make experiences better for everyone.
Talk with our team
23,000+
Companies worldwide
2013
Founded in Hawaiʻi
1,000+
Global employees
$10B+
Bookings processed
Talk to our team
Discover how the booking software founded in Hawaiʻi can help you fill more games before your next busy weekend. Get your questions answered live by one of our industry experts.