All About Support: Insights And Advice From The Team
We have a surprise: we’ve given our online support pages a makeover! Say hello to the brand new FareHarbor Help Center. There’s a fresh homepage, a smart prediction search bar, a new ticket submission form and so much more! (Go ahead and bookmark that page now – we know you’re gonna love it.)
To celebrate, we’re putting the spotlight on the heart of FareHarbor – the Support team! See what it’s like working in the Denver office, what the team’s favorite features are and the questions they get asked most often.
What do you like most about working at FareHarbor’s Denver office?
“Denver is a great city to live and work in. There are so many great opportunities to get outside and go adventuring. It helps for us to share the values of our clients and coworkers.”
“We interface with the majority of the FareHarbor departments since we are all under one roof! Oh, and tacos. Denver has great tacos.” – Carolyn
“I love that most people are really supportive and try to ensure employees have opportunities to learn new skills and take on different roles. I learn something new everyday that blows my mind and keeps me on my toes. It’s honestly the most exciting environment to ever work in!”
“Friendly folks, beer Fridays, location.”
“Denver is amazing with the mountains and weather and the people here are laid back and willing to work hard even if it is with a beer in their hand.”
“I love that it is very team oriented and things are always changing.”
What’s your favorite feature on the Dashboard?
“My favorite feature is Reports. I love the potential to unlock projections and export to Excel. And now that we can easily group information in Reports, we can even show companies how to compare their most successful times of day and days of the week for each tour.” – Crystal
“Logic! Conditional custom fields make for very pretty book forms.”
“Logic! The ability to have conditional custom fields is a lifesaver for a lot of companies.”
“Logic, custom calendars and Reports.”
“I really like our Advanced Reports.”
“I just discovered that you can create multiple time-slots at the same time in the availability creator and I am pretty excited about that – we used to have to build one time slot at a time, so it’s a big time saver!”
What’s the most common question you get about the Dashboard?
Working 24/7, 365 days a year, the Support team sees a lot of questions. Here are the ones that pop up most often (Tip: click the link to see the answer in the Help Center).
- “How do I set up promo codes?”
- “How do I schedule a tour?”
- “How do I edit availabilities?”
- “How long do refunds take to reach the customer?”
- “How do I refund?”
- “Why isn’t my item showing up on this custom calendar?”
- “How do I open or close certain availabilities for online booking?”
Tips from the people who know FareHarbor best.
“Less is more! Increase your booking conversions by making your book form short and sweet. And if you are ever unsure about how to go about that, our support team has some great tips!”
“My greatest tip is to check our snazzy help center and take time going over the help videos.”
“Spend the time to get to know your Dashboard. The customizable abilities of the Dashboard still blow me away! Every company can have an entirely unique setup to help their business grow in a way that is best for them.”
“Learning to “own” your dashboard is a great skill – feel free to ask questions if anything doesn’t make sense!”
“Don’t underestimate how much you can learn from the Help Center. There’s SO much info in there.”
“Bring a notebook to your initial training. There’s so much information that’s taught all at once, it really helps to have a few notes to help you remember.”
“Every company is so unique, and each of your setups in FareHarbor are unique to you – when we ask questions it is because we are trying to learn what will work best for your distinct setup. Keep that in mind!”