6 FareHarbor features that make running your business way easier

Running a tour or activity business means wearing a lot of hats — guide, marketer, scheduler, customer service rep, and sometimes, miracle worker. But you don’t have to do it all the hard way.

FareHarbor is packed with tools specifically built to save you time, reduce errors, and simplify your day-to-day. Whether you’re juggling walk-up bookings, optimizing staff assignments, or trying to avoid overbookings, these features are here to help.

Here are six tools you can start using — or optimizing — today to take some stress off your plate.

1. Availability Updater: Make schedule changes in seconds

Over 50% of bookings are made within 72 hours of the tour or activity start time. (FareHarbor Market Report)

That means your availability needs to be accurate and up to date at all times. Are you set up to capture that last-minute demand? The Availability Updater makes it easy. This time-saving tool lets you make bulk changes to your tours and activities in just a few clicks — perfect for when weather changes, staffing shifts, or new tour times are introduced.

When you need to make a change that affects multiple items or availabilities, you can do it in just a few clicks with this handy feature. 

Key benefits:

• Quickly adjust start time, capacity, headline and more
• Make bulk changes across multiple items
• Save time and keep your availabilities organized and up to date

2. Waitlist: Capture demand even when you’re sold out

From its release in April 2025 through the end of the year, Waitlist generated $2 Million in Total Transaction Value (TTV) for FareHarbor operators. (FareHarbor Market Report)

Just because your tour is sold out, doesn’t mean the high demand disappears. With our Waitlist feature, customers can sign up for open slots and get notified when space becomes available. It’s a simple, automated way to fill last-minute cancellations and ensure there is no lost revenue.

You can configure waitlists by item, see which availabilities are accepting them, and contact high-intent customers directly from the Dashboard — no more scribbled notes or missed opportunities!

Key benefits:

• Fill canceled spots with ready-to-book guests
• Collect contact info through a simple form
• Reduce manual work and never miss a booking

3. FareHarbor Dock + QR Codes: Streamline walk-up bookings

90% of the time, selling a ticket using Dock Staff Mode is 3x faster than using the FareHarbor App Dashboard. (FareHarbor Market Report)

For operators who handle in-person or last-minute bookings,  FareHarbor Dock and QR codes make all the difference.

With FareHarbor Dock’s two modes, you can empower customers to book on their own and your staff can process sales and take payments in just a few clicks. It’s a fast, efficient booking point-of-sale solution for managing even the busiest days.

Post a QR code at your entrance, and guests can scan to instantly book online — perfect for high-volume events like drive-throughs or major attractions. 

Key benefits:

• Speed up walk-up sales, reduce wait times, and improve the guest flow
• Let guests book instantly, right from their phones or with Dock
• Empower guests to book on their own with minimal friction

4. Combos: Increase revenue in a single checkout flow

FareHarbor operators saw a 6.76% increase in TTV after enabling Combos. (FareHarbor Market Report)

Combos make it easy to sell multiple items in one seamless checkout experience — increasing your average basket value without adding friction. By presenting relevant add-ons at the right moment in the booking flow, you can grow revenue while making the process easier for customers.

For example, you might pair:

• A half-day hiking tour with a second excursion
• A scenic cruise with a discounted return ticket
• A tour booking with a gift card or gear rental

Instead of requiring guests to check out multiple times, everything happens in one transaction. 

Key benefits:

• Unlock more revenue within a single booking flow
• Reduce booking fatigue with one streamlined checkout
• Increase exposure for new or seasonal offerings

Pro tip: Encourage more sales through Combos by offering the second item at a small discount! 

5. Inventory Tracking: Avoid overbookings and stay in control

Overbooking is one of the fastest ways to disrupt your day — and frustrate your customers. That’s why FareHarbor’s inventory tracking is essential.

Resources can be anything in limited supply (boats, bikes, guides, etc.) and they help your system automatically manage shared capacities. For example, if a boat is booked on one tour, it’s instantly blocked from others that use the same boat. No manual intervention required.

This feature is perfect for rental companies, tour operators with shared staff, or anyone needing tighter control over logistics.

Key benefits:

• Prevent overbookings with automatic inventory control
• Share resources across tours, locations, and time slots
• Improve guest satisfaction and reduce staff confusion

6.  Private Events: Simplify high-value bookings from proposal to payment

FareHarbor operators using Private Events drove an average of $2,113 in revenue per booking last year. (FareHarbor Market Report)

Private tours, charters, and exclusive events represent a major revenue opportunity, but they often come with complex logistics.

Private Events is an all-in-one solution built directly into your FareHarbor Dashboard to streamline proposals, automate payments, allocate resources, and track expenses — all in one place.

Instead of juggling contracts, payment schedules, spreadsheets, and separate tools, you can manage every stage of your private booking process directly in FareHarbor.

Please note: Enabling Private Events incurs an additional processing fee per transaction.

Key benefits:

• Reduce administrative work for high-value bookings
• Automate payment collection and reminders
• Gain clear financial visibility with built-in reporting

Ready to get more from FareHarbor?

If you’re not using these features — or not using them to their full potential — you could be missing out on smoother operations and serious time savings!

Need help getting started? Visit our Help Center for comprehensive information, step-by-step instructions, and video tutorials!